Senior Customer Value Manager
Job Summary
Guiding high-touch legacy customers through complex migrations to a digital SaaS platform, the full-time Senior Customer Value Manager will lead transformation strategies, accelerate user adoption, and manage technical challenges while working remotely.
Key responsibilities
- Serve as the trusted point of contact during migrations, developing customized Value plans that align legacy workflows with SaaS capabilities
- Execute data-driven strategies to drive user adoption and monitor migration milestone metrics
- Partner with Migration Engineering and Product teams to resolve technical issues related to data mapping and ingestion delays
Required qualifications
- 5-7 years of experience in Customer Success, particularly with Enterprise and Mid-Market clients in digital transformations
- Deep knowledge of SaaS, cloud storage, and information governance technologies
- Proven experience delivering software onboarding to clients in regulated industries such as Financial Services or Life Sciences
- A Bachelor's degree or higher from an accredited institution
- Proficiency with Customer Value Platforms (CSP) and ability to travel under 5%
Complete Job Description
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