Senior CX Insights Analyst

Job Summary

A company is looking for a Sr. CX Insights Analyst.

Key Responsibilities

• Gathers and validates business and technology requirements to define project scope and metrics
• Translates user requirements into functional specifications and communicates these to developers and stakeholders
• Plans and coordinates user acceptance testing (UAT) and monitors IT service levels specified in SLAs

Required Qualifications

• Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
• 5 - 7 years of related experience or equivalent experience
• Experience with data processing and knowledge of health care payer business functions
• Familiarity with Agile Software Development and Software Development Life Cycle
• Intermediate project management skills