Senior CX Program Manager

Job Summary

A company is looking for a Senior Customer Experience (CX) Program Manager.

Key Responsibilities:

• Function as the strategic VoC consultant for assigned business value stream, driving operationalization of VoC insights
• Administer VoC program governance process on a regular cadence
• Present findings and recommendations to all levels within the organization

Required Qualifications:

• Bachelor's Degree or equivalent experience
• 5-10 years' minimum of professional customer experience work/roles
• Knowledge of market research methodologies and tools
• Group benefits industry experience a plus
• Motivated and results-oriented individual with natural curiosity