Senior CX Program Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, May 07, 2024
This job expires in: 13 days

Job Summary

A company is looking for a Senior Customer Experience (CX) Program Manager.

Key Responsibilities:
  • Function as the strategic VoC consultant for assigned business value stream, driving operationalization of VoC insights
  • Administer VoC program governance process on a regular cadence
  • Present findings and recommendations to all levels within the organization

Required Qualifications:
  • Bachelor's Degree or equivalent experience
  • 5-10 years' minimum of professional customer experience work/roles
  • Knowledge of market research methodologies and tools
  • Group benefits industry experience a plus
  • Motivated and results-oriented individual with natural curiosity

COMPLETE JOB DESCRIPTION

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