Senior Data Analyst

Job Summary

A company is looking for a Senior Data Analyst to improve customer outcomes through actionable insights.

Key Responsibilities

• Act as a strategic, data-driven thought partner to the Customer Success leadership team
• Build and maintain dashboards to monitor key performance indicators related to customer success
• Analyze customer data to identify trends and areas for process improvement

Required Qualifications

• Bachelor's degree in Business, Analytics, Statistics, or a related field; Master's degree is a plus
• 5-8 years of experience in customer success, operations, or service analytics in a B2B SaaS environment
• Strong SQL and Python skills for data analysis and visualization
• Experience with Salesforce, Gainsight, or other Customer Success platforms
• Familiarity with AI-enabled analytics platforms and tooling