Senior Data Analyst

Job Summary

A company is looking for a Senior Data Analyst who excels in transforming complex datasets into strategic business insights, particularly in call center environments.

Key Responsibilities

• Design, manage, and optimize dashboards and reporting tools to provide actionable insights
• Analyze large data sets to identify patterns and trends that enhance business performance
• Collaborate with various departments to ensure alignment of data-driven strategies with company goals

Required Qualifications

• 4+ years of experience in data analysis, focusing on call center operations and business analytics
• Proficiency in SQL, Python or R, Excel, and business intelligence tools like AWS QuickSight or Tableau
• Experience in fast-paced, startup-like environments
• Strategic mindset with the ability to translate data insights into business impact
• Passion for leveraging data to enhance customer experience and operational efficiency