Senior Data Analyst

Job Summary

A company is looking for a Senior Data Analyst, Client Ops.

Key Responsibilities

• Own reporting and optimization of case volume and resolution rates, identifying bottlenecks and recommending strategies
• Monitor real-time data to detect site issues and act as a liaison between Client Ops and Engineering
• Develop and maintain dashboards to track suspicious activity and fraud patterns for risk mitigation

Required Qualifications

• 5+ years of experience as a Data Analyst, focusing on Operations, Trust & Safety, or Customer Support Analytics
• High proficiency in Tableau or Hex for creating actionable dashboards
• Advanced SQL skills for writing complex queries to analyze disparate datasets
• Experience identifying anomalies related to fraud or platform abuse
• Bachelor's degree in a quantitative field such as Statistics, Economics, or Data Science