Senior Data Analyst

Job Summary

A company is looking for a Senior Data Analyst.

Key Responsibilities

• Analyze large-scale datasets related to agent performance and support interactions
• Automate data tasks and optimize analytics pipelines using Airflow and Python
• Collaborate cross-functionally with Operations, Support Management, and QA to communicate findings

Required Qualifications

• Proficiency in SQL with experience using tools like BigQuery and ClickHouse
• Experience in building dashboards with Tableau or Metabase
• Familiarity with LLM tools and prompt engineering
• Knowledge of data automation and workflow optimization techniques
• Experience working with data engineering teams to ensure data accuracy