Senior Data Scientist

Job Summary

Partnering with the Member Experience organization, the full-time remote Senior Data Scientist will build systems, analytics, and models to enhance member support and improve overall member outcomes.

Key responsibilities

• Build and maintain a quality scoring classifier for support interactions using modern NLP and LLM-based approaches
• Design and develop new support performance metrics and analytics to better understand member experience breakdowns
• Enhance forecasting models for support volume and staffing demand using strategic business signals

Required qualifications

• 6+ years of experience in data science, machine learning, or advanced analytics
• Strong proficiency in SQL and Python, with experience in building analytical data models and machine learning workflows
• Experience building and evaluating NLP or LLM-based models
• Experience with forecasting, time series modeling, or quantitative methods for operational planning
• Strong data engineering intuition and experience unifying data across multiple systems