Senior Delivery Associate, Client Experience

Job Summary

A company is looking for a Senior Delivery Associate, Client Experience, Asia-Pacific.

Key Responsibilities

• Manage regional sales and customer support, ensuring timely responses to client and advisor inquiries
• Oversee the journey of high-value clients, providing expert guidance and managing itinerary proposals
• Collaborate with regional staff and contractors to ensure seamless delivery of tours and support operational workflows

Required Qualifications

• Native-level English proficiency, with strong professional judgment in client communications
• Deep familiarity with Japan and 3+ years of relevant experience
• Comfortable collaborating across global time zones, particularly with JST
• 3-5 years of work experience in a related role; travel or hospitality experience is a plus
• Japanese language ability is preferred