Senior Delivery Associate, Client Experience

Job Summary

A company is looking for a Senior Delivery Associate, Client Experience, Asia Pacific.

Key Responsibilities

• Manage regional sales and customer support, ensuring timely responses to client inquiries
• Provide operational support, including quality assurance for upcoming tours and managing guide communications
• Develop relationships with clients and advisors, offering expert guidance and maximizing client value through upselling opportunities

Required Qualifications

• Native-level English proficiency, both written and spoken
• Deep familiarity with Japan and at least 3 years of relevant professional experience
• Ability to work across global time zones, particularly with JST
• 3-5 years of work experience in a related role, preferably in the travel or hospitality industry
• Japanese language ability is preferred