Senior Deployment Engineer

Job Summary

Senior Deployment Engineer, AI Agents is a full-time remote position focused on resolving technical challenges in customer deployments, integrating systems, and enhancing automation for strategic accounts.

Key Responsibilities

• Embed with strategic accounts as a technical member of the deployment pod
• Diagnose and resolve technical blockers related to integrations and configurations
• Own the technical setup of new accounts during onboarding and contribute to documentation

Required Qualifications

• 5+ years in technical implementation, integration engineering, or software engineering with customer interaction
• Strong knowledge of helpdesk and CX platforms like Zendesk and Gorgias, including API integrations
• Experience with Shopify, e-commerce platform integrations, and REST APIs
• Understanding of LLM-powered agents and their practical applications
• Ability to engage in technical discussions with customers effectively