Senior Desktop Support Analyst

Job Summary

A company is looking for a Desktop Support Analyst - Senior.

Key Responsibilities

• Installation, troubleshooting, and support for various operating systems and applications
• Imaging and re-imaging of end-user systems utilizing the SCCM platform
• Providing technical support for mobility devices and coordinating with Level 3 support groups

Required Qualifications

• 5+ years of experience with Microsoft Windows operating systems and Active Directory
• 5+ years of experience diagnosing and resolving network issues (TCP/IP, DNS, DHCP, VPN)
• 5-10 years of IT End User Trade Floor experience in a financial firm
• Technical certifications such as ITIL, CompTIA A+, Network+, Security+, or Microsoft Certified Professional
• BS/BA in Computer Science, Information Technology, or equivalent hands-on experience