Senior Desktop Support Specialist

Job Summary

A company is looking for a Senior Desktop Support Specialist to provide advanced desktop support and mentor a team of support specialists.

Key Responsibilities

• Provide advanced troubleshooting and support for desktop hardware, software, and network issues
• Manage and maintain desktop environments using Microsoft Entra ID, Intune, and Autopilot
• Lead and mentor a team of desktop support specialists while coordinating daily support operations

Required Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
• Minimum of 5 years of experience in desktop support or a similar role
• Strong knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Proficiency in desktop hardware, software, and network troubleshooting
• Proven interest in leadership or supervisory roles within IT support