Senior Developer

Job Summary

A company is looking for a Senior Developer to design, develop, and support enterprise-level contact center solutions.

Key Responsibilities

• Design, develop, configure, and customize applications, including IVR and bot solutions using Mpower Studio
• Build and maintain integrations between NICE CXone and enterprise systems
• Lead and support migrations from Cisco UCCE/UCCX to NICE CXone

Required Qualifications

• Minimum 3+ years of experience in contact center technologies
• Strong experience with NICE CXone IVR and bot development using Mpower Studio
• Hands-on development experience with NICE CXone Studio, APIs, and scripting
• Solid understanding of Cisco UCCE/UCCX call flows and routing logic
• Proficiency in at least one programming language: JavaScript, Python, or .NET