Senior DevOps Support Engineer

Job Summary

A company is looking for a Senior DevOps Support Engineer to support enterprise customers by resolving complex technical issues.

Key Responsibilities

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
• Design and implement proactive solutions to prevent future support issues and improve customer experience
• Contribute to and maintain open source tools and publish documentation updates to enhance customer journey

Required Qualifications

• Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
• Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• Ability to work independently and take initiative in driving proactive improvements
• Experience in mentoring peers and fostering an inclusive team environment
• Deep commitment to delivering world-class support with empathy and patience