Senior DevOps Support Engineer

Job Summary

Supporting enterprise customers remotely, the full-time Senior DevOps Support Engineer will independently troubleshoot complex CI/CD, software, and infrastructure issues while designing and implementing scalable tools and processes to enhance customer experience.

Key responsibilities

• Resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
• Lead customer-facing retrospectives and planning sessions to improve the Buildkite experience
• Contribute to and maintain open source tools and publish documentation updates to enhance the customer journey

Required qualifications

• Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
• Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• Proven ability to independently tackle complex technical issues and guide customers to solutions
• Experience in a customer-centric role with a commitment to delivering world-class support
• Ability to work autonomously, identify opportunities, and drive meaningful improvements