Senior DevOps Support Engineer
Job Summary
Working remotely, the full-time Senior DevOps Support Engineer will independently troubleshoot and resolve complex CI/CD, software, and infrastructure issues for enterprise customers while collaborating with software engineering teams and designing scalable tools for enhanced customer experience.
Key responsibilities
- Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers
- Lead customer-facing retrospectives and planning sessions to enhance the Buildkite experience
- Contribute to and maintain open source tools and publish documentation updates to improve customer journeys
Required qualifications
- Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang
- Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes
- Proven ability to independently tackle complex technical issues and guide customers to solutions
- Demonstrated customer-centric mindset with a commitment to delivering world-class support
- Ability to work autonomously and proactively identify opportunities for improvement
Complete Job Description
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