Senior Dialer Analyst

Job Summary

To support dialer operations for Personal Loans, Credit Cards, and Loan Origination Outreach, the full-time Senior Dialer Analyst will manage daily operations, drive efficiency improvements, and ensure compliance with regulations while collaborating with various teams.

Key responsibilities

• Manage daily dialer operations, ensuring timely campaign starts and efficiency targets are met
• Create and maintain dashboards to track metrics and analyze dialer performance for improvement recommendations
• Ensure compliance with dialing regulations and partner with stakeholders to establish control inventories and workflows

Required qualifications

• Experience in a fast-paced collections call center environment
• Knowledge of outbound collection regulations (FDCPA, Reg F, TCPA, and state laws)
• Proven ability to analyze complex data sets, with experience in Tableau or similar tools preferred
• Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant experience
• Experience with risk data, reporting, and analysis in highly-matrixed environments