Senior Digital Customer Experience Manager

Job Summary

A company is looking for a Senior Digital Customer Experience Manager.

Key Responsibilities

• Manage digital user flows and optimize customer experiences across web and mobile platforms
• Establish objectives and success metrics for projects, monitoring key performance indicators
• Collaborate with cross-functional teams to improve customer experience and develop effective digital strategies

Required Qualifications

• High school diploma or GED; Bachelor's degree in a related field preferred
• Minimum of four years of experience in digital product management and customer experience
• Knowledge of digital best practices for brand, lead generation, and e-commerce
• Experience with digital content strategy, SEO principles, and customer experience management
• Familiarity with key MarTech/Web solutions such as Sitecore CMS and Google Analytics