Senior Digital Customer Success Manager

Job Summary

Owning a portfolio of digital Evisort accounts, the full-time Senior Digital Customer Success Manager will design and implement a digital Customer Success program, focusing on customer engagement, adoption, and value realization while working remotely.

Key responsibilities

• Build and launch a digital Customer Success motion, defining lifecycle touchpoints and engagement strategies
• Manage a book of digital accounts, ensuring adoption, retention, and targeted re-engagement with at-risk customers
• Create scalable content and resources to support customer success, leveraging product usage data and engagement signals

Required qualifications

• Minimum 8 years of experience in Customer Success, Consulting, Strategy, or similar customer-facing roles
• At least 4 years in a digital, scaled, or tech-touch Customer Success role
• 5 years of experience building out a digital/scaled Customer Success program
• 1 year of experience in Contract Lifecycle Management (CLM)
• 6 years of experience managing a large book of accounts