Senior Digital Experience Manager

Job Summary

To support a growing enterprise healthcare client, the remote contract Senior Digital Experience Product Manager will provide product leadership for the Contact Center Telephony domain, translating business needs into technical roadmaps and managing cross-functional initiatives.

Key responsibilities

• Facilitate discovery and technical design sessions, gathering business and technical requirements to define features and user stories
• Manage backlog grooming and prioritization while coordinating dependencies and participating in Scrum ceremonies
• Communicate product objectives, roadmap commitments, and performance metrics (OKRs/KPIs) to stakeholders, ensuring alignment and support for delivery

Required qualifications

• Bachelor's degree in a relevant field
• Experience in product management within the contact-center telephony domain
• Proficiency in Agile methodologies and execution
• Ability to manage cross-functional teams and drive product initiatives
• Strong understanding of omnichannel/member-first experience design