Senior Digital Experience Manager

Job Summary

To support a dynamic healthcare team, the remote contract Senior Digital Experience Product Manager will provide product leadership for the Contact Center Telephony domain, translating business needs into technical roadmaps and managing cross-functional initiatives including Telephony Modernization and IVR Optimizations.

Key responsibilities

• Facilitate discovery and technical design sessions, gathering and documenting business and technical requirements
• Define capabilities, features, user stories, and acceptance criteria while managing backlog health and prioritization
• Communicate roadmap, commitments, OKRs, KPIs, risks, and trade-offs to stakeholders, ensuring quality delivery and alignment

Required qualifications

• Bachelor's degree in a relevant field
• Experience in product management within the contact-center telephony domain
• Proficiency in Agile methodologies and execution
• Ability to manage dependencies and risks effectively
• Experience with omnichannel/member-first experience design