Senior Digital Experience Product Manager

Job Summary

Providing product leadership for the Contact Center Telephony domain, the remote contract Senior Digital Experience Product Manager will translate business needs into executable technical roadmaps and manage critical initiatives such as Telephony Modernization and IVR Optimizations.

Key responsibilities

• Facilitate discovery and technical design sessions, gathering and documenting business and technical requirements
• Define capabilities, features, user stories, and acceptance criteria while managing backlogs and coordinating dependencies
• Communicate roadmap, commitments, OKRs, KPIs, risks, and trade-offs to stakeholders in a highly cross-functional environment

Required qualifications

• Bachelor's degree in a relevant field
• Experience in product management within the contact-center telephony domain
• Proficiency in Agile methodologies and execution
• Strong understanding of omnichannel/member-first experience design
• Ability to manage dependencies and risks effectively