Senior Director, Client Success

Job Summary

A company is looking for a Senior Director, Client Success with SAP experience and a utility background.

Key Responsibilities

• Lead executive relationships and manage client satisfaction for a portfolio of utility clients
• Oversee SAP Managed Services and ensure adherence to SLAs and operational governance
• Manage contract performance, financial accountability, and vendor relationships

Required Qualifications

• 8-12+ years of experience in Client Success, Account Management, or Service Delivery leadership roles
• 8+ years supporting utilities with a deep understanding of SAP ISU, utility billing, and customer operations
• Proven experience managing SAP-based environments and third-party vendors
• Strong background in managed services and SLA-driven delivery
• Excellent financial acumen with experience managing recurring revenue and contracts