Senior Director Consumer Operations

Job Summary

A company is looking for a Senior Director, Consumer Business Operations.

Key Responsibilities:

• Develop and execute a comprehensive sales operations program
• Build, mentor, and lead high-performing sales and customer success teams
• Define, document, and refine sales and customer success processes for efficiency and effectiveness

Required Qualifications:

• Bachelor's degree required, Master's degree or MBA preferred
• 10+ years of experience in sales/revenue operations leadership
• Strong understanding of call routing, optimization, and quality control in a sales-focused call center
• Experience leading analytical projects and guiding decision-making based on data analysis
• Scalability-minded with a drive for continuous improvement