Senior Director Consumer Operations

Location: Remote
Compensation: Salary
Staff Reviewed: Thu, May 16, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Senior Director, Consumer Business Operations.

Key Responsibilities:
  • Develop and execute a comprehensive sales operations program
  • Build, mentor, and lead high-performing sales and customer success teams
  • Define, document, and refine sales and customer success processes for efficiency and effectiveness

Required Qualifications:
  • Bachelor's degree required, Master's degree or MBA preferred
  • 10+ years of experience in sales/revenue operations leadership
  • Strong understanding of call routing, optimization, and quality control in a sales-focused call center
  • Experience leading analytical projects and guiding decision-making based on data analysis
  • Scalability-minded with a drive for continuous improvement

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