Senior Director CRM Analyst

Location: Remote
Compensation: Salary
Staff Reviewed: Fri, May 10, 2024
This job expires in: 12 days

Job Summary

A company is looking for a Senior Director, CRM, Customer Experience and Enterprise Applications in North America.

Key Responsibilities:
  • Develop thought leading research on CRM strategies and technologies
  • Work with clients on strategic and tactical CRM technology challenges
  • Collaborate on Customer Experience strategy and CRM technology implementation for seamless customer journeys

Required Qualifications:
  • 10 to 15 years of experience in CRM and Customer Experience areas
  • Expertise in enterprise CRM architecture and technologies
  • Experience with major CRM applications like Salesforce, Microsoft Dynamics, Oracle, and SAP
  • Ability to create CRM strategies and roadmaps for enterprise-wide implementation
  • Knowledge of industry trends and emerging technologies supporting CRM

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