Senior Director, Customer Engagement

Job Summary

A company is looking for a Senior Director, Area Vertical Lead Customer Engagement Group.

Key Responsibilities

• Own customer success metrics, driving proactive risk management and expansion
• Oversee professional services delivery and commercial performance, ensuring revenue and margin targets are met
• Lead a high-performing support organization focused on customer satisfaction and continuous improvement

Required Qualifications

• 15+ years in post-sales leadership with experience managing multi-functional teams in a SaaS or enterprise software environment
• Proven track record of owning customer retention and services revenue simultaneously
• Experience in transitioning from traditional SaaS to consumption-based revenue models
• Ability to lead large, geographically distributed teams effectively
• Bachelor's degree or equivalent experience; MBA preferred