Senior Director of Account Management

Job Summary

A company is looking for a Senior Director, Account Management.

Key Responsibilities

• Drive customer impact by increasing renewal rates and expanding revenue through cross-selling and up-selling
• Manage onboarding, customer support, and ensure timely renewals
• Enhance customer lifetime value by improving product adoption and customer satisfaction

Required Qualifications

• Bachelor's Degree or equivalent experience
• Over 10 years of leadership experience in account management and customer relations
• Proven ability to build strong relationships based on trust and accountability
• Experience with SaaS products and services
• Demonstrated ability to develop and mentor teams