Senior Director of Account Management

Job Summary

A company is looking for a National Director of Client Management.

Key Responsibilities

• Build and scale the Client Management organization, including recruiting and developing team members
• Own the retention, satisfaction, and relationship expansion strategy for the Employee Benefits portfolio
• Design and implement scalable workflows and service standards to improve efficiency and service quality

Required Qualifications

• 5+ years of leadership experience in Client/Account Management within employee benefits or healthcare services
• Experience leading multi-layered client-facing teams, including Client/Account Managers and Renewal Specialists
• Strong command of Employee Benefits products including Dental, Vision, and Disability
• Proven track record of driving client retention and renewal outcomes within broker-led distribution models
• Experience building technology-enabled service organizations and establishing scalable processes