Senior Director of Account Management

Job Summary

Leading the commercial relationship with strategic customers, the full-time Senior Director of Account Management will manage business outcomes, customer growth, renewals, and overall satisfaction while working remotely.

Key responsibilities

• Serve as the primary business relationship owner for strategic customer accounts, building trusted relationships with executive stakeholders
• Identify opportunities for revenue growth and expansion by developing quarterly account growth plans and driving Net Revenue Retention (NRR)
• Design and establish the Business Account Management organization, defining customer engagement standards and developing playbooks for account planning and growth initiatives

Required qualifications

• Proven experience in account management or business development, particularly with strategic customers
• Strong understanding of revenue growth strategies and customer success metrics
• Experience in building and leading teams, with a focus on mentoring and developing talent
• Ability to collaborate cross-functionally with technical and sales teams
• Demonstrated success in managing executive relationships and driving customer satisfaction