Senior Director of Account Management

Job Summary

Leading a high-performing Account Management organization, the remote Senior Director of Account Management will develop talent, establish performance expectations, and ensure alignment with company priorities to deliver exceptional client outcomes.

Key responsibilities

• Lead, coach, and develop Account Executives and Account Management leaders to achieve individual and organizational goals
• Establish clear expectations and performance standards across the Account Management organization, ensuring proactive client relationship management
• Partner with cross-functional teams to deliver an integrated client experience and represent Account Management in leadership discussions

Required qualifications

• 10+ years of experience in Account Management, Client Success, or a related client-facing function
• 5+ years of people leadership experience, including managing managers and/or senior-level professionals
• Experience working with various clients, including small to enterprise-level employers and health plans
• Bachelor's Degree required; healthcare or related industry experience strongly preferred
• Strong strategic thinking, business acumen, and decision-making skills