Senior Director of API Integration

Job Summary

To support the evolution of AI-powered customer engagement systems, the remote Senior Director of API Integration will own the strategy and execution for core platform capabilities, driving the transition from feature delivery to intelligent system design while collaborating closely with engineering and product teams.

Key responsibilities

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation
• Drive the evolution from feature delivery to intelligent system design, including inputs, reasoning, orchestration, and outputs
• Engage directly with enterprise customers and GTM teams to validate use cases and outcomes

Required qualifications

• 15+ years of product management experience with significant ownership and leadership responsibility
• Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS)
• 10+ years of contact center experience, including expertise in CCaaS platforms and omnichannel communication systems
• Proven ability to build and scale a platform from zero-to-one through maturity
• Deep technical fluency in API design, system architecture, and platform tradeoffs