Senior Director of BPO

Job Summary

A company is looking for a Senior Director of Business Process Outsourcing (BPO).

Key Responsibilities

• Define and execute the enterprise BPO strategy for insurance operations
• Establish governance frameworks and performance standards for all insurance BPO engagements
• Lead vendor selection, contract negotiations, and oversee business continuity planning

Required Qualifications and Education

• Extensive experience in managing BPO operations within the insurance industry
• Proven track record in vendor management and contract negotiations
• Strong understanding of insurance regulations and compliance requirements
• Experience in leading large-scale transitions and process standardization
• Ability to manage multi-million-dollar budgets and financial planning