Senior Director of Business Excellence

Job Summary

A company is looking for a Senior Director - Business Excellence to lead strategic quality and continuous improvement initiatives across operations.

Key Responsibilities

• Drive transaction quality and continuous improvement teams to achieve business objectives
• Plan project roadmaps considering inputs from cross-functional teams and facilitate change management
• Conduct workshops for leadership to identify innovation opportunities and high-impact projects

Required Qualifications

• 12 years of experience in contact center, preferably in healthcare and/or insurance domains
• 6-7 years of experience managing quality and continuous improvement functions in a team management role
• Lean Six Sigma Black Belt trained or certified
• Experience in managing large projects that cut across geographies
• Experience in working with cross-functional teams on transformation initiatives