Senior Director of Call Center

Job Summary

A company is looking for a Senior Director, Call Center.

Key Responsibilities:

• Plan and implement best practices for operational consistency and accountability
• Manage day-to-day call center operations to align with business goals and service levels
• Build and develop a large workforce, providing coaching and personalized development plans

Qualifications:

• Bachelor's degree in business, operations, management, or related field preferred
• Minimum of 10 years of call center operations experience, with 7 years in senior leadership
• Proven track record of improving service metrics and cost efficiency
• Data-driven mindset with aptitude for technology
• Exceptional leadership and stakeholder management skills