Senior Director of Client Success

Job Summary

Managing a portfolio of strategic and complex client relationships, the full-time Senior Director of Client Success will oversee client performance, lead recovery strategies for at-risk engagements, and engage with executive sponsors to ensure strong partnerships in a remote work environment.

Key responsibilities

• Manage strategic client relationships and lead action plans for performance challenges
• Provide regular updates to executive sponsors and engage them for strategic support when necessary
• Coordinate recovery strategies with Operations and leadership while tracking client health indicators

Required qualifications

• Minimum 6 years of healthcare revenue cycle experience
• Experience managing large and complex client relationships
• Strong financial and operational analysis skills
• Executive-level communication skills