Senior Director of Client Success

Job Summary

Leading a team of managers, the full-time Senior Director of Client Success will oversee Client Success, Creator Operations, and Creator Acquisition in a remote setting, focusing on client partnerships, operational efficiency, and creator network strategy to drive company growth.

Key Responsibilities

• Lead and develop a team of 5 managers across Client Success, Creator Operations, and Creator Acquisition, establishing performance standards and accountability frameworks
• Develop strategies to enhance client satisfaction and retention while driving measurable outcomes and long-term partnerships
• Own the strategy for Creator Operations and Acquisition, ensuring effective sourcing, onboarding, and management of creators to meet client needs

Required Qualifications

• 10+ years in client-facing roles within digital media or agency environments, with a strong foundation in Customer Success
• 1+ years of experience in creator/influencer marketing and deep knowledge of paid social platforms
• Experience managing teams of 30+ people, including direct management of at least 3 reports
• 5+ years of experience collaborating with sales teams to align on demand and growth strategies
• Data-driven communicator with a track record of leading with metrics and managing performance conversations effectively