Senior Director of Client Success
Job Summary
Leading operational transformation initiatives, the full-time Senior Director of Client Success will shape strategy and governance while managing the customer lifecycle to enhance client onboarding, adoption, and value realization in a remote environment.
Key responsibilities
- Oversee product operations strategy and execution, establishing frameworks for onboarding, implementation, and support readiness
- Lead customer success programs to improve adoption, satisfaction, and measurable outcomes for clients
- Drive continuous improvement efforts by developing operational KPIs and utilizing customer feedback to enhance service delivery
Required qualifications
- 10+ years of experience in Product Operations, Client Success, or related leadership roles
- 5+ years of experience leading cross-functional teams in enterprise software or SaaS environments
- Proven track record in managing customer lifecycle operations, including onboarding and value realization
- Strong understanding of operational metrics and governance frameworks
- Demonstrated ability to partner effectively across various teams, including Product and Engineering
Complete Job Description
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