Senior Director of Collections Strategy

Job Summary

A company is looking for a Senior Director, Recovery Collections.

Key Responsibilities:

• Establish the strategic framework governing performance across the pre charge-off collections lifecycle
• Design and refine the pre charge-off operating model, including scoring, segmentation, and strategy execution across various channels
• Collaborate with cross-functional stakeholders to evaluate and improve pre charge-off processes and vendor relationships

Required Qualifications:

• 10+ years of experience in consumer lending, specifically in collections and recovery
• Strong understanding of pre charge-off collection environments and analytics
• Proven experience in designing and executing collections strategies across multiple channels
• Strategic thinker with a focus on performance optimization and compliance
• Customer-first mindset with a passion for delivering effective solutions