Senior Director of Customer Advocacy

Job Summary

A company is looking for a Senior Director of Customer Advocacy and Insights.

Key Responsibilities

• Own and manage the Customer Advisory Board (CAB) program, including strategy, recruitment, and meeting facilitation
• Lead the Voice of Customer (VoC) system by consolidating feedback from various sources into a structured view
• Drive customer advocacy management and track client references, online reviews, and customer stories

Required Qualifications

• 10+ years of experience in customer programs, customer success, product marketing, or community/engagement roles within B2B SaaS
• Experience building and running a Customer Advisory Board and structured Voice of Customer program
• Proficiency in managing customer survey programs (e.g., NPS, CSAT) and analyzing results
• Operational rigor in defining processes and driving a closed-loop feedback system
• Experience planning and executing customer-facing events and programs, both virtual and in-person