Senior Director of Customer Engagement

Job Summary

A company is looking for a Sr. Director, CX Digital Engagement.

Key Responsibilities

• Lead the strategy and execution of customer onboarding programs and digital engagement initiatives
• Oversee the development of educational resources and ensure alignment with onboarding milestones and product adoption goals
• Collaborate with cross-functional teams to optimize onboarding processes and drive customer success metrics

Required Qualifications

• Bachelor's degree in business management, Business Intelligence, or related field
• 10+ years in Customer Education, Customer Experience, Digital Engagement, or similar SaaS roles
• 5+ years managing multi-disciplinary teams
• Proven success in scaling digital customer programs at a mid-market SaaS or enterprise software company
• Strong understanding of product education and onboarding technologies