Senior Director of Customer Engagement

Job Summary

Seeking a transformational Senior Director of Customer Engagement, the full-time position will manage the post-sales organization across the Americas, overseeing customer success, professional services, and support services while driving AI adoption and customer outcomes in a flexible or remote work environment.

Key responsibilities

• Own customer retention and revenue growth metrics, driving proactive risk management and expansion strategies
• Oversee the delivery and performance of professional services, ensuring alignment with revenue and margin targets
• Lead a high-performing support organization focused on customer satisfaction and continuous improvement

Required qualifications

• 15+ years in post-sales leadership with experience managing multi-functional teams in a SaaS or enterprise software environment
• Proven track record of owning customer retention, satisfaction, and services revenue simultaneously
• Experience with transitions to consumption-based revenue models and driving AI adoption programs
• Ability to lead large, geographically distributed teams effectively
• Relevant Bachelor's degree; MBA or advanced work experience is acceptable