Senior Director of Customer Experience

Job Summary

A company is looking for a Senior Director of Customer Experience Insights.

Key Responsibilities

• Lead the development and execution of a comprehensive customer experience measurement and insights strategy
• Analyze complex data sets to derive actionable insights and prioritize business requirements
• Collaborate with cross-functional teams to drive alignment and implementation of strategic initiatives

Required Qualifications

• Bachelor's Degree in a relevant field and 10+ years of experience in related areas, or equivalent experience
• 7+ years of experience in data analytics and management within the technology or customer experience sector
• 5+ years of people management experience
• Experience with data mining and data science methods
• Proven ability to influence and collaborate with senior leaders across an organization