Senior Director of Customer Experience

Job Summary

A company is looking for a Senior Director of Customer Experience Operations.

Key Responsibilities

• Develop and execute an Operational Roadmap to enhance efficiency and scalability
• Lead resource management and capacity planning to optimize service delivery
• Establish processes for customer success and product support operations to improve retention and satisfaction

Required Qualifications

• 10-15+ years of experience in operations, customer experience, or related roles
• Proven track record of building and leading global operations teams
• Experience with introducing AI solutions to business operations
• Expertise in resource management and operational strategy
• Data-driven mindset with experience in analytics for decision-making