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Senior Director of Customer Identity Management

Location: Remote
Compensation: Salary
Reviewed: Thu, Sep 10, 2026
This job expires in: 28 days

Job Summary

Leading a multi-team organization, the full-time remote Senior Director of Customer Identity Management will own the strategy and execution of Zillow's customer identity platform, overseeing engineering teams and driving the development of centralized authentication and authorization services.

Key responsibilities
  • Lead and develop engineering teams, setting direction and fostering a high-performance culture
  • Own the strategy for consolidating authentication across Zillow Group's brands onto a single platform
  • Establish a roadmap for customer identity that aligns with product and platform engineering priorities
Required qualifications
  • 12+ years of high-volume engineering experience, with at least 5 years in a leadership role
  • Deep knowledge of identity and access management concepts, including OAuth 2.0 and OpenID Connect
  • Hands-on experience with commercial IAM platforms such as Auth0, Okta, or Ping Identity
  • Proven track record of delivering platform capabilities consumed by multiple teams
  • BS in Computer Science or a related technical field, or equivalent experience

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