Senior Director of Customer Onboarding

Job Summary

A company is looking for a Sr. Director of Customer Onboarding & Implementation.

Key Responsibilities

• Set the vision and strategy for global onboarding and implementation, building and mentoring a high-performing team
• Design and optimize onboarding processes for efficiency and scalability while ensuring alignment with product roadmaps
• Develop and manage a certified global implementation partner network and create compensation models tied to success metrics

Required Qualifications

• 8+ years in SaaS onboarding, implementation, or professional services, with 4+ years in leadership
• Proven success in leading teams that impact customer outcomes and revenue growth
• Experience with ERP integrations and complex data migration initiatives
• Strategic, analytical, and highly organized, with PMP or equivalent preferred
• Ability to work in Eastern Standard Time (EST) and experience with global teams and enterprise clients