Senior Director of Customer Strategy

Job Summary

A company is looking for a Senior Director of Customer Strategy.

Key Responsibilities

• Define and evolve the lifecycle architecture for dynamic, real-time journey orchestration
• Act as the primary architect for the customer journey, ensuring cohesive user experiences
• Translate first-party data into growth strategies using AI and predictive modeling for personalization

Required Qualifications

• 15+ years of progressive marketing experience with significant leadership in lifecycle or customer strategy
• Proven track record in leading large-scale marketing transformations across multi-vertical structures
• Deep expertise in CRM and owned channel marketing, focusing on automated systems
• Strong executive presence with the ability to influence senior leaders on AI-driven strategies
• Experience utilizing AI tools for strategy synthesis and workflow automation