Senior Director of Customer Success

Location: Remote

Compensation: Piece Work

Staff Reviewed: Mon, Apr 15, 2024

This job expires in: 5 days

Job Category: Management

Employment Status: Permanent

Career Level: Entry Level, Experienced, Senior Level

Job Summary

A company is looking for a Senior Director of Customer Success in a remote position.

Key Responsibilities:

Consistently beat quarterly retention goals
Manage, mentor, and support Customer Success Managers
Develop long-term relationships with key customers and optimize processes for client support

Required Qualifications:

5+ years leading a Customer Success team at a SaaS company
Experience scaling a team and managing managers
Entrepreneurial mindset, analytical skills, and ability to create processes
Experience with high-touch and low-touch onboarding/activation
Excitement for remote work and clarity in ambiguous situations

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