Senior Director of Customer Success
Job Summary
A company is looking for a Senior Director of Customer Success to lead customer onboarding and retention strategies.
Key Responsibilities
- Manage and optimize the customer onboarding process for new clients
- Develop and implement strategies to improve customer retention rates
- Lead a team focused on managing customer success for large group practices
Required Qualifications
- Minimum of 7 years in a leadership role within customer success or related fields
- Proven experience working with small and medium businesses (SMB)
- Preference for candidates with B2B SaaS experience
- Proficiency in customer success software platforms
- Bachelor's degree in Business or a STEM field; MBA is a plus
Complete Job Description
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