Senior Director of Customer Success
Job Summary
A company is looking for a Senior Director, Customer Success Automation.
Key Responsibilities
- Drive retention strategies using AI, automation, and predictive analytics to reduce churn
- Optimize customer engagement through a tech-touch model that scales with automation
- Lead AI-driven process automation and collaborate with cross-functional teams to enhance customer success
Required Qualifications
- 10+ years of Customer Success leadership experience in a SaaS or cloud-based environment
- Proven track record in retention and churn reduction for mid-market and enterprise customers
- Experience in leading AI, automation, or digital transformation initiatives
- Expertise in building and scaling tech-touch and AI-powered customer success models
- Strong analytical skills with experience using tools like Planhat, Salesforce, or Tableau
COMPLETE JOB DESCRIPTION
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